UK Lockdown 2: We’re staying open & staying awesome

We’re pleased to say that all of our stores will be staying open during the second lockdown, so you’ll still be able to get your hands on our awesome chicken. We’ll be open from 11am until 10pm for takeaways and even later for deliveries and click n’ collect via the new Miss Millie’s App.

If you’re staying safe at home you can visit the order Miss Millie’s online page website to order through one of our various delivery partners. We’re also running an awesome 20% off every order with UberEats until 14th November at every Miss Millie’s store:

When collecting your takeaway from Millie’s in-store, we are also handing out our famous Strip Vouchers which contain some great deals – from feeding the whole family for £9.99, to 25% OFF everything all day on a Monday. These can be used up until 13th December 2020 so make sure your get yours:

Collect your strip voucher from your local Millie’s with each order x

Finally, we just wanted to assure you that we will continue to follow all of the safety guidelines, so however, you order from us you can be sure of a safe experience and the tastiest chicken!

Stay safe & lots of love,

Millie’s x

Hello Yate, you’ve been expecting us…

The new Miss Millie’s – Awesome Chicken restaurant at Yate Shopping Centre is now officially open to the public!

Another BRAND NEW store truly marks the new era of Millie’s (following Weston’s move and upgrade in March) with a new brand look, digital menu screens and kiosks all installed in the stores. We’re so excited to have Yate open this week after a delayed period on production and opening dates being shifted due to the COVID-19 pandemic.

Shopping centres, neighbours and friends of the business got to help test staff last week x

Carl Traill, Managing Director of Millie’s said: “We are delighted to finally open our new shiny store at Yate shopping centre. A special mention to all the fantastic fitters, suppliers, managers and staff who have all been working safely and have helped us to open up amongst these different times. We have been completely inundated by customers wanting to try our awesome chicken and we will also be starting our home delivery service in the next couple of weeks. For now, we’d love to see you at our new store, safely and following all social distancing guidelines”

Miss Millie’s finally arrives in Yate x

The new store in Yate is our 9th in the South West with a view to continuing to grow and open more around this area as well as returning to the awesome Cardiff where we loved being before.

Thanks to everyone who has been visiting the Yate store since its opened and we’re delighted to have seen so many of you already. As you can understand, we are still adjusting to the new surroundings, staff are finding their feet in new roles and we are doing the best we can to make the Millies Yate experience an awesome one.

The first ever paying customers sit down to eat in the new Millie’s Yate restaurant x

We’d love to hear about all your experiences with the new store and you can share those on our new feedback page, simply select your order option and let us know through there. We’ll strive to respond to you and we aim to constantly improve the Miss Millie’s service in Yate and all stores.

Franchise Brands Lead The Way During COVID-19 Lockdown

The UK has now been in an enforced lockdown for nine weeks, with very little clarity on how and when normal life will resume. But business owners have been taking matters into their own hands, proactively pivoting and innovating their standard services to maintain the British economy and, in turn, keep the nation going. Keep calm and carry on, a mantra synonymous with the UK public’s ability to thrive in the face of adversity, hasn’t felt this relevant for close to 75 years.

As some employers breathe a sigh of relief following the news of the extension to the Government’s Coronavirus Job Retention Scheme, others are ramping up recruitment and welcoming new customers. In times like these, alternative ways of doing business aren’t just the new normal – it’s a fundamental strategy for longevity. But what is it, specifically, that these franchise brands are doing differently?

Since lockdown came into force on the 23rd March, UK households are at home to eat an additional 503 million meals per week, with home delivery trips up 57% on this time last year*. Therefore, it stands to reason that the food service industry has the potential to truly thrive during these isolated times.

Miss Millie’s, a chain of company-owned and franchisee-operated fried chicken restaurants in the South West, anticipated the essential changes needed to pivot their service offerings, long before COVID-19 officially hit UK shores. Anticipating a sudden upturn in demand for quality PPE, antibacterial wash and cleaning supplies, the franchise support team leapt into action, sourcing and producing the necessary resources to maintain staff and customer safety.

“Our first priority is supporting our franchisees to navigate the changes that affect their businesses, so when it became clear that the UK was set for a nationwide lockdown, we put the necessary actions in place,” explained Carl Traill, Managing Director. “Our restaurants are all pick-up and delivery only, we immediately enforced two-metre distances and only accept card payments. We also created a whole host of marketing collateral, instructing our customers how to move safely through our restaurants, and reminding staff of our additional safety precautions. By opening time on the 24th March, we were ready to serve our loyal customers, safely and efficiently – a commitment we’ve upheld throughout this incredibly busy time. Our footfall has doubled across all five of our locations, meaning we’ve had to recruit additional staff to meet the demand.”

Sarah Wilson, franchisee of Miss Millie’s Staple Hill, says the support from her franchisor has been essential in recent weeks.

“The guidance has been phenomenal. From providing all of the PPE and marketing collateral, to implementing charitable initiatives – we’re donating 20% of takings to the local NHS trust and giving away meals to frontline heroes – nothing has been too much for them. I’m very proud to be part of the Miss Millie’s brand, now more than ever. We’ve upheld our standing as a quality fast-food provider, kept customers safe and created employment during a time of mass unemployment. I’m confident that I’ll come out of the other side of this with a profitable and successful franchise.”

Throughout the ongoing pandemic, brands we’ve been implementing multifaceted strategies to preserve our market presence and reassure our network of franchisees. For many franchisees, this level of support is crucial – the difference between a venture that survives and a franchise that thrives.

Explore these brands and more during the Online International Franchise Show on 5-6 June 2020. We’ll be exhibiting at the International Franchise Show, ExCeL London when a new date has been set and it is safe for us to do so.

Read Business Mondays original franchise brands lead the way during COVID-19 lockdown post.

We’re open again for takeaway and ready to spread some joy with our new in-store deal

We are delighted to announce that we are now open for takeaway, as well as home delivery through our usual partners. For your safety, we have social distancing rules in place and we ask everyone who visits our stores to please abide by these. There will be no more than 2 people in the store at one given time and most importantly everyone must keep a 2-metre distance apart at all times.

To celebrate welcoming back our awesome customers we wanted to spread the love with a great new offer. Introducing the Joy of Six meal deal – six pieces of awesome chicken & two large portions of fries for just £7.99!

This offer is for in-store orders and collections only and is not to be used in conjunction of any other offer. So make sure you get down to your nearest Millie’s and grab yours while you can as this limited-time deal will only be around for the next couple of weeks!

The last few months have been a testing time for all of us. We want to put our heartfelt thanks and gratitude to all of the key workers and health professionals for everything they have been doing and continue to do. This most definitely includes our own staff who have been working extra hard over the last 2 months, you’re all awesome! x

Millie’s to donate 20% of Sunday orders & team up with #BellyLaughsAtHome

On Sunday 10th May, 17th May, and finally the 24th May, Miss Millie’s will be giving 20% off all our JustEat orders to local NHS charities for their unbelievable efforts and work during the current pandemic. However, when you order on Sunday, this isn’t the only treat you could be having at home!

On Sunday 10th May at 7:30pm, local comedian Mark Olver will be bringing his own unique brand of belly laughs back to life for one special night of lockdown entertainment. 

Together with some of his comedian friends and familiar Bristol faces (including Russell Howard, Jon Richardson, Alex Lovell, Jayde Adams, John Robins, Joe Wilkinson and more) he’ll be celebrating our glorious city whilst raising money for FareShare South WestBristol Old Vic, Julian Trust and the Great Western Air Ambulance charities (the latter two who Millie’s have worked with on various occasions).

How do you get involved on Sunday you ask? Well, they are simply asking people to make a donation of £4.00 (or whatever you can afford) before watching the gig live on 10th May, see the link below.

Mark said: “Belly Laughs do stuff in that area where food, comedy and doing good stuff for others meets. We’re known most for our January gigs but the world’s gone a little bit crazy right now and I think Belly Laughs at home could be the antidote to that – for a couple of hours anyway. I’m always blown away by people’s generosity at these events and am sure we can raise some money for these great causes whilst having a bit of a laugh at the same time”. 

We will also be sending the head honcho and leading legend of the event (Mark) a free 14-piece party pack for his mid or post-show dinner. Mark will also be giving another party pack to one of you who tune in!

Finally, keep your eyes peeled on the Miss Millies Twitter and the #BellyLaughsAtHome hashtag for a competition we’ll be doing on the day in the build-up to and during the event!

Head to to donate and receive viewing instructions for the night itself. We’ll see you there!

We thank our frontline heroes on Facebook

With the world in lockdown and people staying at home to prevent the spread of Coronavirus we wanted to do something to bring a bit of joy to people’s lives.

All of our customers are awesome but none more so than those medical professionals and other key workers on the frontline. They are our heroes. We have so much respect for everything they are doing and we wanted to give a little something back to them to say thanks.

So, last week on Facebook we gave away a 14-piece party pack to a different hero every day. They just shared a picture of themselves in uniform and in return, we provided a free meal for them and their families to enjoy. We worked with both our new taxi partners V Cars (Bristol) and Apple Cars (Weston), as well as our amazing store teams to deliver these meals.

In no particular order, these seven heroes were:

Louise Vowles – Assistant Practitioner in Bristol at the NHS

Weston NHS staff rewards - miss millies
Louise Vowles enjoyed her party pack from our Weston store x

Louise Ann – Midwife in Bristol NHS

Midwifery Bristol - Miss Millies
Let’s not forget all the midwives out there assisting the mums-to-be through these challenging times x

Jack Tucker – Tesco Supermarket Worker near Staple Hill 

Thanks to Jack’s sister Jess for entering him and Jack for everything he (and all supermarket workers) are doing x

Vicki Milton – Senior Carer in Weston-super-Mare

weston super mare carers corona virus - miss millies
Shout out to the wonderful carers out there, heres Vicki and her team enjoying as well as her family at home x

Louise Emery – NHS frontliner near Knowle

nhs frontline bristol - miss millies

Marie Pitchford – Nursing Assistant for NHS

Marie shared his party-pack with his cat as well as fellow NHS staff on his road (from a safe distance, of course) x

Courtenay Martin – South Western Ambulance Service

South western ambulance service corona virus - miss millies

Of course, we’d like to do so much more and we will be doing so in the future, from running our new Instagram channel to other giveaways and donations to say thank you.

We also want to give a shout-out to every single one of our employees, managers, and franchisees – you are all truly amazing and we cannot thank you enough for your service. 

Please keep an eye out for future updates, hero shout-outs, and other giveaways as we tackle and beat this virus together x